The policy of answering trainee inquiries when providing training in synchronous and asynchronous electronic mode

The policy of answering trainee inquiries when providing training in synchronous and asynchronous electronic mode
In synchronous courses, there is direct communication during the course with the trainees and answering any questions they have through chat for virtual classes or live chat.

In synchronous and asynchronous courses, special forums are set up through the center’s website, WhatsApp, or Telegram to dialogue with the trainees and answer their inquiries by the trainer and the center.
In asynchronous sessions, technical support answers questions through a number of channels
  (Email / WhatsApp / mobile messages / comments within the course

🔸Communicate through the website chat around the clock https://tuvti.com.sa
🔸Communicate via email: Info@tuvti.com.sa:
🔸Communicate via WhatsApp: 0506891841
🔸Customer service phone number around the clock, three working hours: 0506891841, available to call
🔸Direct contact number with the course instructor at the time of the course: 0553000861. All communication or communication applications are available.

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Escalation policy
If there is no response within 24 hours, we welcome you to contact the center director at 0553000861

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  Communication policy:
1. Respecting participation between trainees and the training staff.
2. Take the initiative to request clarification from the trainee if a topic is difficult for you.
3. Avoid biased generalizations and support opinions with facts and reliable sources.
4. Accept differences and believe that learning the opinions of others is part of the learning experience.
5. Taking into account that every participation in the program is reviewed by the trainer and the center management.
6. Review all published discussion topics before adding any response or publishing any topic to prevent repetition.
7. Make sure when sending attachments that they can be reviewed by others.
8. Not to prejudice anything that would affect the citizenship rights in the Kingdom of every individual in terms of his intellectual, political or religious affiliation.

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Communication guidelines:
1. The ideas presented must be organized, sequential, and free of linguistic errors.
2. Tactfulness in using words